Health & Safety
We have an English speaking villa manager called Carol who lives locally and can be contacted 24/7.
Carol can help you make arrangements if you need to see a doctor, dentist, physiotherapist, lawyer, police, British Consulate etc. We also have an excellent pharmacy in Guia who give advice and treatment for minor ailments.
Our villa has been accredited with a Tourism License by the Albufeira Municipal Department of Tourism, which ensures that the villa complies with the required standards of accommodation and safety.
The villa is inspected every year and checks are made on fire safety equipment, first aid kit, gas, ventilation, smoke and carbon monoxide detectors.
The solar water system is checked and serviced yearly by RX Solar.
We also have a water filter system which is checked monthly by the same company. Tap water is safe to drink and cook with although drinking bottled water is recommended.
We provide a stair gate for the mezzanine and lockable gates around the swimming pool.
The villa and cottage have mosquito nets fitted on all doors and windows.
The swimming pool is cleaned professionally twice a week.
The villa is cleaned and maintained to the highest standard.
Cot mattresses are replaced twice a year.
All bedding and pillows have protectors which are changed between clients.
It important to remember, especially when travelling with children, to take a few minutes to familiarise yourself and your party with the pool area on arrival. Children must always be accompanied by an adult in the pool area.
On arrival the villa manager will demonstrate the operation of the pool cover. Guests are requested to abide by all safety instructions when operating the swimming pool cover.
Villa and cottage Os Pinheiros are set amongst their own private gardens and surrounded by mature hedging. Access to the property is through electrically operated gates which open onto the cobbled driveway. We ask that you keep the gates closed.
The villa is alarmed and the alarm is maintained and monitored by a private security company.
If the alarm is activated the villa manager is notified. She will then contact the guests before deciding whether the security company is required to attend.
All doors, shutters and windows lock securely, internal door keys can also be requested.
The villa have safes for valuables in every bedroom.
Of course, every guest wants to make sure that neither they, nor their children, encounter any difficulties while they are away. But if something should happen, having the right travel insurance for your family can provide invaluable peace of mind.